'Internal error, failed to reach our backend or no internet connection..." and the stream stops

Gorilla Tag patch on Jan 9, 2026 would have resolved this issue. If you are still encountering this, please reach out to us.

Issue: You're streaming and it stops by itself, showing the blue screen error. "Internal error, Failed to reach our backend or no internet connection."

Potential Causes: 

• You're not connected or lost connection to the internet
• You have weak or unstable internet connection. In order to stream, the LIV Camera must have a strong, consistent connection.
• The LIV servers are down

Known workarounds:

• Reconnect to the internet
• Improve your internet connection to your headset. For example, move closer to your WiFi router, have less devices connected to the router
• Check https://liv.tv/discord to see if there's a known LIV outage

Long term solution: 

• Gorilla Tag patch on Jan 9, 2026 resolved this issue.